1. Title and Risk

1.1 The Goods will be your responsibility from the completion of physical delivery of the Goods to you.

1.2 Ownership of the Goods will pass to you once we have received payment in full for the Goods.

 

2. Returns

2.1 Upon delivery, you must inspect the Goods as soon as reasonably practicable. If the Goods do not meet your expectations or are damaged, please inform us within 14 days of delivery.

2.2 You have 14 days from the day of delivery to request a return. After this period, the Goods will be considered used and may not be eligible for a full refund.

2.3 If, upon inspection, the Goods are found to be faulty and you meet the return requirements mentioned above, we will either: replace the Goods, repair them, or issue a partial or full refund.

2.4 We reserve the right to make reasonable deductions for any wear and tear the Goods may have incurred while in your care. Missing or damaged paperwork may result in a deduction of up to 40% from the refund amount due to its impact on resale value.

2.5 You are responsible for the return postage, packaging, and insurance. We will assist you in the return process where possible. Please note that the original shipping costs incurred for sending the item to you will be deducted from your refund.

 

Defective Goods

3.1 Upon delivery, you must inspect the Goods as soon as reasonably practicable. If you find that the Goods are faulty or not as described, please inform us immediately.

3.2 If you wish to claim that any Goods have been delivered damaged, you must notify us of the damage and return the Goods, including all original paperwork, boxes, links, user manuals, service papers, and any other included items, within 14 days of delivery. If you fail to do so, the Goods will be deemed to have been delivered undamaged and in accordance with the delivery documents.

3.3 If, upon inspection, the Goods are found to be faulty and you meet the return requirements mentioned above, we will either replace the Goods, repair them, or issue a partial or full refund.

3.4 We reserve the right to make reasonable deductions for any wear and tear that the Goods may have incurred while in your care. If original paperwork is missing or damaged, this may result in a deduction of up to 40% from the refund amount, reflecting its impact on the resale value of the Goods.

3.5 You are responsible for return postage, packaging, and insurance. We will assist you in the return process where possible.

 

4. Warranty Policy

4.1 The warranty period applicable to your purchase will be clearly stated in the product listing and on the warranty card provided with your watch. This warranty period begins from the date of purchase as shown on your receipt.

4.2 Our warranty covers the mechanical movement of the watch only, unless explicitly stated otherwise. Any additional coverage will be outlined in the product listing or accompanying documentation. This warranty does not cover wear and tear, accidental damage, water damage (unless the watch is explicitly rated for water resistance), cosmetic deterioration, or damage caused by improper use.

4.3 If your watch develops a fault within the warranty period, and the fault falls within the terms of this warranty, we will inspect and, where appropriate, repair the item free of charge within a reasonable time. If a repair is not possible, we may offer a replacement or refund in accordance with your statutory rights under the Consumer Rights Act 2015.

4.4 The customer is responsible for the cost of return postage, insurance, and secure packaging of the watch. However, we are happy to offer guidance and support throughout the return process to ensure a smooth experience.

4.5 The warranty will be void if the watch has been opened, serviced, or repaired by any party not authorised by us. This includes third-party watchmakers, jewellers, or technicians. Any unauthorised intervention may compromise the integrity of the timepiece and will invalidate all warranty claims.